I lost my purchase link
Check the email account used for your Payhip purchase for your receipt or purchase-access message. If you still cannot find it, email Wordbo Support with your purchase email.
Wordbo Support
Help with purchases, products, and digital access.
Need help with a Wordbo order, CRAB Digital access, a license key, or a product question? Start here.
Fastest way to get help
Email Wordbo Support
For purchase or access issues, include the email address used for your order and the product name.
Please do not send passwords or payment-card information.
CRAB Digital Help
Having trouble opening your Digital Playable Book?
I lost my license key
Your unique license key is tied to your purchase. Contact Wordbo Support and include the email address used at checkout so we can help locate your order.
CRAB asks me to verify again
Re-enter your valid license key. Re-verifying access does not reset saved progress by itself when you are using the same browser and its saved website data is still present.
Protect your saved progress: CRAB saves progress locally in your browser. Clearing website data, changing browsers or devices, or choosing Reset Whole Book can remove or separate you from that saved progress. For the best experience, keep using the same device and browser.
Print-book help
Questions about a physical Wordbo book?
Amazon order
Use the order-help options in your Amazon account for delivery, replacement, refund, or shipping issues.
TikTok Shop order
Use TikTok Shop order support for shipping or order-status questions related to a TikTok Shop purchase.
Product question
For questions about a book, its edition, coordinates, or how Wordbo play works, email support@wordbo.com.
Before you email
Include these details if they apply.
- Product name
- Purchase email
- Order number, if available
- A short description of what happened
- A screenshot, if it helps explain the problem
Wordbo Support
support@wordbo.com
We use purchase information only to help verify orders and resolve support requests.
Contact Support